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✅Terms of Service

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Effective Date: 26/07/2025
Website: [www.theretailiq.com] 
Owner: The Retail IQ ("we", "our", or "us")

By accessing or using our website and services, including purchasing or accessing any course content, you agree to be bound by these Terms of Service.

1. Overview

The Retail IQ offers paid e-learning content focused on retail education. Access to course content requires account registration and payment. These Terms govern your use of our website and services.

2. Eligibility

To use our services, you must be at least of age when you can start working in retail our website provide guidance about retail working or have parental/guardian consent. You agree to provide accurate and complete account information.

3. Account Creation & Access

To enroll in any course, users must create an account. You are responsible for maintaining the confidentiality of your login information. Sharing your account or course content is strictly prohibited and may result in termination of access without refund.

4. Course Access & Usage

  • Upon purchase, you receive access to the digital course materials for personal, non-commercial use.

  • All course content (videos, guides, text, etc.) is the intellectual property of The Retail IQ and may not be copied, shared, resold, or republished.

5. Payments & Pricing

All prices are listed in [insert currency] and are subject to change. Payment must be made in full before gaining course access. We accept payments via secure third-party processors (e.g., Wix Payments, PayPal).

6. Refund & Cancellation Policy

All course sales are final. Refunds are not guaranteed and may only be granted under certain circumstances, such as technical issues or mistaken duplicate purchases. All refund requests must be submitted to payments@theretailiq.com within 7 days of purchase for consideration.

We reserve the right to evaluate each request at our discretion.(learn more just at the end of this section)

7. Prohibited Conduct

You agree not to:

  • Copy, distribute, or misuse course materials(legal action can be taken)

  • Access or attempt to access other users’ accounts

  • Use the site for unlawful, fraudulent, or harmful activities

8. Intellectual Property

All materials on the site — including course content, graphics, branding, and logos — are owned by or licensed to The Retail IQ. You may not reuse, reproduce, or modify them without written permission.

9. Disclaimers

  • We make no guarantees about the results you may achieve from using our content.

  • Our content is for educational purposes and does not constitute business or legal advice.

10. Limitation of Liability

The Retail IQ is not liable for any indirect, incidental, or consequential damages arising from your use of the site or reliance on its content. Your sole remedy is to stop using the services.

11. Termination

We reserve the right to suspend or terminate your access to the site and services at our sole discretion, especially in cases of policy violations or abuse.

12. Changes to Terms

We may update these Terms from time to time. Continued use of the site after changes implies acceptance of the updated Terms.

13. Contact Us

If you have questions about these Terms, please contact:
Email: info@theretailiq.com
Website: [www.theretailiq.com]

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✅ Refund Policy 

  1. All Sales Are Final
    Once a course is purchased, access is granted immediately, so refunds are not automatically provided.

  2. Refunds May Be Granted in Exceptional Cases
    You may be eligible for a refund under the following conditions:

    • Accidental duplicate purchase

    • Technical error that prevents access (and cannot be resolved)

    • Proven unauthorized transaction (fraud)

  3. Time Limit for Refund Requests
    Any refund request must be submitted within 7 days of the purchase date.

  4. How to Request a Refund
    Send an email to payments@theretailiq.com with:

    • Full name

    • Order confirmation number

    • Reason for the request

    • Any supporting screenshots or evidence

  5. No Refunds for Completed or Downloaded Content
    If you have already completed a significant portion of the course or downloaded key materials, your refund request may be denied.

  6. No Refunds for “Change of Mind”
    We do not provide refunds simply due to personal preference or if you change your mind after purchasing.

  7. Processing Time
    Approved refunds will be processed within 7–10 business days to your original payment method.

  8. Our Right to Refuse
    We reserve the right to decline refund requests that do not meet the above conditions or appear to be abusive.

Refund Policy

✅ Cookie Policy 

  1. We Use Cookies to Improve Your Experience
    Our website uses cookies and similar technologies to help recognize repeat visitors, remember user preferences, and track usage data to improve site performance.

  2. Types of Cookies We Use

    • Essential cookies – Required for the website to function properly (e.g., login, course access).

    • Analytics cookies – Help us understand how visitors use our site (e.g., via Google Analytics).

    • Functionality cookies – Remember user choices, like language or login status.

  3. You Can Control Cookies
    You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect some features of the site.

Cookie Policy
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